Processing Time:
Due to the handmade nature of our products, please allow 5-10 business days to process your order. For made-to-order items, expect a longer processing time of 15 days. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Options: We offer USPS Priority Mail, and local pickup may be arranged upon request from customer.
Shipping Costs:
Shipping costs are $5 flat rate shipping within the United States only.
We offer free shipping for orders over $100, within the United States only.
Shipping Delays:
While we strive to ship orders promptly, please be aware that delays may occur due to factors outside of our control, such as weather, peak seasons, or carrier issues. We will do our best to keep you informed of any potential delays and will provide tracking information to monitor your order’s progress.
Order Tracking:
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your package’s status using the carrier’s website.
International Shipping:
Please be aware that international shipments may be subject to customs duties, taxes, and other fees, which are the responsibility of the customer.
Lost or Damaged Orders:
If your order is lost or damaged in transit, please contact us within 15 days of receiving the tracking information. We will assist you in filing a claim with the carrier.
Contact Us:
If you have any questions regarding your order or our shipping policy, please don’t hesitate to contact us at olivetree.naturalskincare@gmail.com