Returns and Exchanges
We want you to be completely satisfied with your handcrafted purchase. We offer a 30-day return policy for items that are not custom-made or personalized.
Timeframe: You must initiate a return within 30 days of the date you received your order.
Condition: The item must be unused and in its original packaging with all tags attached.
Please contact our customer service team to request a return authorization and receive return shipping instructions.
You will be responsible for the cost of return shipping unless the item was damaged or incorrect.
Once we receive the returned item and confirm its condition, we will process your refund to the original payment method.
Full refunds will be issued for eligible returned items.
Please note that shipping costs are not refundable, unless stated otherwise.
Exchanges:
We will gladly process an exchange for a different size, color, or style if available.
Please contact our customer service team to initiate an exchange.
All sales on custom-made or personalized items are final and non-refundable.
Any questions, please feel free to contact us at olivetree.naturalskincare@gmail.com